Anne Frank House & Museum
A visit to the Anne Frank House is high on the bucket list of nearly everyone who stays in Amsterdam for the first time.
In 2019 this small museum ranked third in the Top 5 of Amsterdam’s most visited museums. That year it welcomed 1.3 million visitors, reaching its full capacity.
Mind you, travel articles warning you about the notoriously long queues to get into the museum (with waiting times between 1.5 and 3+ hours) are outdated by at least 4 years.
Anne Frank House tickets are sold online only. Plan ahead, since they sell out fast. Here’s what you need to know:
Anne Frank House Tickets: Not sold at the door. Available online only
- Tickets for the Anne Frank House are sold ONLY on the official Anne Frank House website. Any other tickets you may see on sale elsewhere are sold illegally and will not be accepted.
- Tickets are sold with a specific date and time slot. If you miss the date or the time slot your ticket becomes invalid.
- Anne Frank related walking tours are offered by third parties. They do not include entrance to the museum
When do Anne Frank House tickets go on sale?
- 80% of tickets for any date go on sale exactly two months in advance at noon (Amsterdam time)
- The remaining 20% of tickets become available on the official Anne Frank House website at 9:00 AM local time on the day itself. These tickets sell out quickly, so there is no guarantee you will be able to obtain one — let alone a set tickets. Our advice: if a visit to the Anne Frank House is important to you, don’t take the risk of missing out.
Last minute Anne Frank House tickets
- Again, 80% of the tickets are sold up to two months in advance of any given date
- But 20% of the tickets are made available each day at 9:00 AM
- Last minute Anne Frank House tickets are sold only online
Plan ahead! The tickets for this immensely popular museum sell out quickly. Try your best to get tickets for the date of your choice. Be prepared to pick another date if your first choice is not available. Don’t be picky about the time slot. Plan the rest of your day around your museum visit.
Though last minute Anne Frank House tickets are sold online only, it is a good idea to be at or near the museum by the time these tickets go on sale. That happens at 9:00 AM on the day. After all, which time slots are available on that day is the luck of the draw.
Recommended: Anne Frank Story & Private Walking Tour
On June 12, 1942, Anne Frank was given a diary for her 13th birthday. A little over 3 weeks later, on July 6, the family goes into hiding.
Either before or after your visit to the Anne Frank House you may want to (re-)familiarize yourself with Ann’s story and that of Amsterdam during World War II.
This highly rated Anne Frank walking tour, certified by GetYourGuide, is a great way to do so. A professional guide takes you from the city’s erstwhile Jewish Quarter to the house from which Anne and her family fled to their hiding place.
The tour allows you to see Amsterdam during WWII through the eyes of Anne Frank. This greatly enhances your understanding of what the Frank family — and the city — went through during the war (which, for the Netherlands, ended only 75 years ago).
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Address and Contact Information
Anne Frank House
Official adress: Prinsengracht 263-267
Museum entrance is around the corner: Westermarkt 20
The actual location of the house where the Frank family lived is Prinsengracht 263. It is part of the museum. There is a small sign on the door of the real house. It reads, in Dutch, Anne Frank Huis.
Keep in mind that you cannot see the annex, which is behind the house at that address, from outside.
Phone: 020 556-7105 [Amsterdam phone info]
How to get there
The Anne Frank House is just north of the Westerkerk, the church whose bells Anne wrote about.
It is a 12 minute walk from Dam square (green marker), or a 20 minute walk from Central Station (red marker).
Trams 13 and 17 stop at Westermarkt (both ride to and from Central Station). The stop is announced as ‘Westermarkt’ and ‘Anne Frank House.’
Regional buses 282, 284, and 288 (all operated by Connexxion; all can be boarded at Central Station) also stop at Westermarkt.
Tickets and Admission Prices
Adults: € 12,50
Age 10-17: € 6,50
Age 0-9: € 1,00 (Children must be accompanied by an adult)
* These prices include a €1 booking fee.
Discounts (you still have to book a ticket online for a specified date and time, and pay the booking fee)
European Youth Card/CJP: € 1,00. Proof of identity may be required
Museumkaart/Dutch Museum Pass: € 1,00
I amsterdam card: no discount
Student card: no discount
* Listed prices include a €1,00 booking fee.
The Anne Frank Museum is the only authorized ticket seller.
The museum does not authorize online resellers to sell entrance tickets.
Ticket scalping: The museum is under no obligation to honor tickets purchased from third parties.
July, August, September
Daily from 09:00 to 19:00 (9am — 7pm)
Closed on September 28 for Yom Kippur
Monday through Friday from 12:00 to 19:00 (9am — 7pm)
Saturday and Sunday from 09:00 to 19:00 (9am — 7pm)
As you’ll notice when you are ready to purchase your tickets online, morning time slots sell out fastest, followed by early-, mid- and late afternoon entry times.
People who have difficulty walking may have trouble climbing the steep staircases that are characteristic of most old Amsterdam houses.
Also, the old part of the Anne Frank House, which includes the Secret Annex, is not accessible to wheelchair users.
Duration of Visit
How long does a visit to the Anne Frank House last?
Once you are inside, a visit to the museum takes about 60 to 80 minutes.
Add extra time if you also want to visit the museum’s café and the bookstore.
Frankly, we’d advice you give the café a miss, in favor of any of dozens of cafes and restaurants in the immediate neighborhood.
Also, while it’s easy to be tempted into purchasing books and videos while the experience of the museum is still fresh, keep your luggage limitations in mind.
Amsterdam is a small city with a finely-mazed, efficient public transport system. So it is not necessary to look for a hotel near the museum. Then again, why not? It’s a fantastic area, right in the heart of the old city.
Anne Frank House – A Must-See Museum
During the Second World War1 Amsterdam was occupied territory, forcing Jews like Anne Frank and her family to go into hiding.
The Anne Frank House, the place where Anne wrote her famous diary – and where the original notebook is on display – tells the history of the eight people who hid there, and of those who helped them.
The original building — the Achterhuis (Secret Annex) has been restored and looks the way it did during the Second World War.
The building next door — with the type of modern façade that looks completely out of place in this neighborhood of picturesque houses — includes an exhibition on racial repression.2
Both buildings can be visited during your tour of the Anne Frank House museum.
No Guided Tours inside the Museum
The Anne Frank House museum does not provide guided tours. The house — with its narrow hallways and stairs, and its small rooms — makes that impossible.
However, visitors are provide with a free audio tour. Available in nine languages, the audio tour is an essential part of your visit. It provides information about the persecution of the Jews, the Second World War, the people who hid in the house, and the helpers who made it possible.
The audio tour is available in Dutch, English, French, German, Hebrew, Italian, Japanese, Portuguese, and Spanish.
An Emotional Experience
While most people are familiar with the story of Anne Frank and its context — the horrors of the German occupation and the Holocaust — many people describe their visit to the museum as an intensely emotional experience.
The museum’s collection is very sensitively done, and there are no images a child should not see. However, if you bring young children along, you may want to prepare them by providing some background information.
Also be prepared to discuss the experience with them after your visit.
Note that the museum itself puts on tours for primary or elementary school classes.
Anne Frank’s diary is generally read and understood by children at the age of 9 and up.
Tip: A visit to the Anne Frank House can be an emotional experience. If you visit in the morning, you may want to plan something simple and enjoyable for the afternoon — like a walk along the canals or through the Jordaan district (just across the canal). Or the other way around if your visit is scheduled for the afternoon.
Renovation: The Renewed Anne Frank Museum
After two years of remodeling the renewed Anne Frank House was officially opened on November 22, 2018 by His Majesty King Willem-Alexander.
The museum never closed during the renovation.
The Secret Annex remains the same, but everything around it has been renewed.
The renovation was necessary to better tell Anne Frank’s tragic story to a new generation of visitors who may know little about the horrors of the Holocaust. Many of the museum’s visitors from abroad are younger than 25.
In the Netherlands, 2020 marks the 75th anniversary of the end of the Second World War. There are fewer and fewer eyewitnesses, and many people are not well aware of the circumstances that drove the Franks into hiding.
That makes it necessary to provide more context.
Free Audio Tour
Nowadays visitors receive a free audio tour. As described below that allows for a more immersive, vastly improved experience.
If you’re interested to see what the old Anne Frank House Museum Guide looked like, you can view or download the 2012 version here.
The way the museum tells the Frank family’s story has been revamped. Before the renovation, visitors learned what happened in each of the rooms during the war — what the function of the room was, and who worked or hid there. But since the building is not chronological, you ended up jumping through the story.
Now the museum includes a new audio tour, provided for free, in 9 languages. The audio tour does not offer object-by-object explanations. Rather, it chronologically tells the story of the fate of the Jewish Frank family and the four other people with whom they were locked up in the Secret Annex between 1942 and 1944.
Fragments from Anne Frank’s diary, family stories, and historical perspectives combine to context to what you see in each room.
Since visitors are now listening to their own headsets, it is quieter in the museum — which contributes to the atmosphere.
“What we tried to do is … use the family history as kind of a window onto a larger history,” said Tom Brink, the museum’s head of publications and presentations.
The audio tour also allowed curators to keep physical exhibits sparse.
“We wanted to preserve the character of the house, which is very much its emptiness,” said executive director Ronald Leopold. “I think its emptiness is probably the most powerful feature of the Anne Frank House.”
The emptiness “symbolizes the disappearance of the Jews from Amsterdam, including the Frank family,” adds managing director Garance Reus-Deelder.
The audio tour includes a pointed period of silence. It comes at that part of the tour where visitors move from the light-filled front house via the bookcase into the cramped annex with its darkened windows.
The silence in the audio tour is necessary, Brink explains. “Because the Anne Frank House is ultimately not only a museum, but also a memorial site.”
In our opinion this new approach makes a visit to the museum an even more impact-full experience than it already was.
If you have visited the museum before, you will want to visit it again.
Record number of visitors
The Anne Frank House is one of Amsterdam’s most popular tourist destinations, as is among its most visited museums.
In 2017, 1.266.966 people visited the museum, for a cumulative total of 33.618.866(!)
In 2016, the museum welcomed some 1.300.000 visitors — over 30.000 more than in 2015.3 It was the seventh year in a row that the number of visitors increased.
That situation was successfully addressed in 2016 when the Anne Frank Museum switched to a new ticket and entry system. From 9 am through 3:30 pm the museum was open only for those who had bought tickets online. From 3:30 the museum was open to those willing to stand in line (often for 2 hours or more) to purchase a ticket at the box office. [Note: nowadays no tickets are sold at the door. You must buy them online ahead of your visit]
Usually the line reached to the homomonument4 (the triangles at the Keizersgracht side of the church), and you could count on at least 1-1½ hour waiting time.
If you were standing across from the house at number 6, the wait was 30-45 minutes.
However, the queue often ended near the French Fries and Fish stalls — in which case a 2+ hour wait was not unusual.
Remember the Infamous Queue?
Until the May 2016 introduction of a new ticket and entry system a visit to the Anne Frank House meant standing in line for a l-o-n-g time.
For the better part of the year — certainly during the high season — huge lines formed outside. The average waiting time during spring and summer months is 1-1½ hours — and at peak times 2 hours — or longer. [See the queque]
In 2014 Dutch broadcaster NOS made a documentary about the ‘eternal’ queue in front of the museum. This is the trailer for that documentary:
And a video from a visitor:
Meanwhile, take a look at Anne Frank’s Video Diary on YouTube.
You can also pay a virtual visit to the Anne Frank House
In the same neighborhood
The Anne Frank House is located in the Western Canal Belt. Across the canal, the Prinsengracht, one can see the Jordaan – one of Holland’s most popular neighborhoods. South of the Westerkerk, across the Rozengracht thoroughfare, is the so-called ‘Nine Streets’ shopping district.
As with all information in our Amsterdam Tourist Guide, this page is updated regularly as needed.
- The Netherlands was occupied on May 10, 1940, and liberated on May 5, 1945 ↩
- The museum recently received a 910.000 euro donation from the BankGiro Loterij, a legal Dutch lottery that donates half the income of its ticket sales to cultural charities and organizations. The money was used to adapt its exhibition.
A spokesperson for the museum says little changed in the Secret Annex. But the museum added more context, which provides details about the persecution of Jews and the way Jews were excluded from daily life in Amsterdam during the occupation.
In addition, information about the betrayal and arrest of the Frank family was added to the cellar of the Achterhuis. ↩
- In 2015 the museum welcomed 1.268.095 visitors — 40.000 more than in 2014. Compare to 885.000 in 2000; 647.000 in 1990; 336.000 in 1980; 180.000 in 1970, and 9.000 in 1960 (Opened May 3) ↩
- The Homomonument is a memorial in the centre of Amsterdam, the capital of the Netherlands. It commemorates all gay men and lesbians who have been subjected to persecution because of their homosexuality — Wikipedia ↩
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